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Privacy Policy

At the CTCFO, we are committed to providing a professional, safe and trustworthy work environment. With the development of new communication tools, it is necessary to pay particular attention to the protection of privacy. This is why we are committed to respecting the confidentiality of the personal information we collect, in accordance with Loi 25.


The person responsible for data and privacy protection is Sarah Shean, Social Worker and Case Management Coordinator at CTCFO. If you have any questions, concerns or would like to exercise your rights of access, objection or withdrawal, please contact Sarah Shean at We appreciate your feedback.

Collection of personal information

We collect the following information:

  • Last name

  • First name

  • E-mail address

  • Mailing address

  • Telephone number

The personal information we collect is gathered through forms and through the interactivity established between you and our website. As indicated in the following section, we also use cookies to gather information about you.

Forms and interactivity

Your information is also collected through the interactivity that may be established between you and our Web site in the following ways:

  • Requests for information, promotional offers for workshops, training courses or conferences;

  • We may communicate with you by telephone, e-mail, SMS, and social networks, depending on what you choose.

Other personal information

To provide you with optimized therapeutic and psychotherapeutic interventions and excellent services, we use, store and analyze certain personal information about your situation that we collect from you during treatment planning and during treatment.

Your personal information will never be collected, disclosed or used without your knowledge or consent.Only designated professionals with a clinical (or related administrative) need to know will be granted access, and only essential information will be provided. Should a clinical exchange with another professional or organization be necessary, we are obliged to ask you to sign a specific consent form. You may revoke your consent to the transmission of this confidential information at any time. CTCFO professionals understand the importance of ensuring the security and confidentiality of your information and act accordingly.

CTCFO professionals; self-employed individuals

Our professionals are all responsible for their own independent practice, and are governed by professional associations and orders. In their respective codes of ethics, you will find the following clauses

Our professionals are all responsible for their own independent practice, and are governed by professional associations and orders. Their respective codes of ethics contain specific clauses on managing confidentiality. Some professionals keep your information in physical form (files, progress notes).These are stored in a secure filing cabinet. Others store your information digitally, on encrypted, password-protected file servers. Systems are protected by industry-standard computer security software.

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